Chenega Corporation Jobs

Job Information

Chenega Corporation VTC Operations Lead in Wright-Patterson AFB, Ohio

Summary

The VTC Operations Lead will provide Video Teleconferencing (VTC) support. This will include 7 VTC facilities, 100+ Tandberg desktop VTC’s, and 1 SIPRNet VTC room in Wright Patterson, OH.

Responsibilities

  • Schedule VTC sessions

  • Provide VTC session support

  • Meet with customer to discuss requirements

  • Coordinate and verify site locations and availability

  • Input data into VTC Wizard

  • Verify call is scheduled and shall mitigate conflicts

  • Provide locations, times, and dates of VTC sessions to customers

  • Interface with senior DoD personnel

  • Verify the VTC starts on time and performs all communications checks with each participant prior to the sit down time for the VTC call

  • Be on-call during all VTC sessions

  • Respond in person to all issues/problems with the VTC session

  • Keep all participants advised of the progress and resolution of all issues/problems with the VTC session

  • Provide preliminary troubleshooting procedures and elevate issues that cannot be resolved

  • Monitor all maintenance and repairs

  • Coordinate all system outages with the Communication Focal Point

  • Provide training and guidance to session participants on use of VTC systems

  • Provide monthly functional area reports summarizing work accomplished, work planned in the next month, and important issues occurring during the month

  • Supervisory Responsibilities

  • Other duties as assigned

Qualifications

  • Bachelor's degree and 10+ years relevant experience OR

  • Associate degree and 12+ years relevant experience OR

  • High school diploma or GED and 14+ years relevant experience

  • DIA sponsored training class via JWICS VTC within two weeks of contract performance start is required

  • TS/SCI clearance required

Knowledge, Skills and Abilities

  • Ability to work independently and yet be effective within a team setting

  • Must be capable of managing multiple efforts with time related constraints in a fast-paced contracting environment

  • Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals

  • Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.

  • Excellent skills in Microsoft Word, Excel, and other Office applications

  • Experience working in a home office setting

  • Ability to train end users on frequently asked technical issues

  • Ability to provide technical assistance and support over the phone with good phone skills and a professional demeanor

  • Previous customer service experience strongly desired

  • Good problem-solving skill with the ability to visualize a problem or situation and think abstractly to solve it

#NJVC, LLC

DirectEmployers