Chenega Corporation Jobs

Job Information

Chenega Corporation Systems Administrator in Wright-Patterson AFB, Ohio

Summary

The Systems Administrator will work closely with both on-site and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of production systems.

Responsibilities

  • Systems administration of desktop and server systems connected to local and wide area networks

  • Desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area system administration related functions

  • Provide support for implementation, troubleshooting, and maintenance of IT systems

  • Manage IT system infrastructure and any processes related to these systems

  • Provide support to IT systems, including day-to-day operations, monitoring, and problem resolution for all the client/server/storage/network devices and mobile devices, etc.

  • Provide Tier 2 and Tier 3 problem identification, diagnosis, and resolution

  • Provide support for the escalation and communication of status to agency management and internal customers

  • Provide support for the dispatch system and hardware problems and remains involved in the resolution process

  • Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof

  • Troubleshoot, maintain integrity, and configure network components along with implementing operating systems enhancements to improve reliability and performance

  • Integrate new technologies into new and existing systems, including the transition and migration of corporate systems

  • Execution of on-site, on the floor, and technical and system administration support

  • Support requirements for managing installation, configuration, and maintenance of Unix/Windows workstations and servers, including Web servers, network attached storage devices, and stored data in support of business processing requirements

  • Perform software installations and upgrades to Unix/Windows operating systems and layered software packages and maintain them in accordance with established policies, procedures, and service level agreements

  • Evaluation and installation of software/hardware patches and resolution of software related problems associated with COTS/GOTS products

  • Assist with achieving optimum performance and availability standards through implementing appropriate technical solutions

  • Attend meetings weekly and provide weekly status reports

  • Resolve a wide range of system issues, troubleshooting software, hardware, diagnosis of network issues, and addressing trouble tickets and service tasks across all tiered levels

  • Attend Authorized Outage, Firewall Change Request, and Root Cause Analysis Boards as required

  • Create and follow procedures to maintain and manage multiple linked databases, including security, data safety and integrity, disaster recovery, and bulk data import/exports

  • Conduct routine and emergency maintenance of assigned data center equipment

  • Communicate/coordinate scheduled preventive maintenance windows with potentially impacted customers

  • Collaborate and contribute to the development, administration, and testing of backup and recovery plans

  • Participate in technical research and development to enable continuing innovation

  • Ensure systems are secure to STIG guidelines by utilizing tools, like Retina and HBSS

  • Maintain operational, configuration, and other standard operating procedures (SOPs)

  • Verify system availability with existing Enterprise tools

  • Serve in a supervisory capacity overseeing a team of technicians

  • Other duties as assigned

Qualifications

  • Bachelor's degree and 10+ years of relevant experience OR

  • Associate degree and 12+ years of relevant experience OR

  • High school diploma or GED equivalent and 14+ years of relevant experience

  • Years of relevant work experience includes:

  • UNIX, Windows, and/or storage administration

  • Experience working with trouble reporting and tracking systems such as REMEDY

  • Experience supporting the IC/DOD

  • Experience in the imagery intelligence domain a plus

  • CompTIA Security+ or DoD 8570 Level II equivalent required

  • TS/SCI required

  • The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief

Knowledge, Skills and Abilities:

  • Ability to pass a CI polygraph

  • Ability to create and modify scripts in multiple disciplines on Windows, Linux, and Solaris systems

  • Ability to learn, understand, and apply new technologies

  • Ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities is required

  • Ability to respond to after hour calls to provide “on-call” support

  • Ability to prioritize and execute tasks in a high-pressure environment

  • Ability to function as a team member and independently

  • Ability to travel 0-20% to local area sites and other locations with similar architecture/footprint

  • Ability to lift or move various pieces of computer equipment (max 40 pounds)

  • Ability to prioritize and execute tasks in a high-pressure environment

  • General knowledge of database administration, network administration, and possess network configuration management skills

  • Must possess strong problem solving and fault isolation skill sets

  • Knowledge of the customer’s processes and procedures and of the customer’s production systems a plus

  • Preferred skills in one or more of the following:

  • Window Server

  • Red Hat

  • IRIX, Solaris

  • Sybase

  • Informix

  • SQL

  • Imagery Production Chain

#NJVC, LLC

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program

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