Chenega Corporation Zoom Application Support Specialist in Washington, District Of Columbia
NJVC is seeking a Zoom Application Support Specialist to provide expertise on continuous process improvement strategies, organizational redesign, change management projects, and performance measures for basic business process engagements within the Department of Transportation.
Define and develop business processes, policies, roles and responsibilities, and performance metrics.
Conduct analysis of business processes, including current state analysis, gap analysis, benchmarking, best practices identification, organizational assessment, and other related tasks.
Plan and implement process improvements, including future state design, change management, and transition planning.
Interface with all areas of project, including customer, computer services, and client services.
Client may be internal or external to company.
Provide oversight for the development and maintenance of quality programs, systems, processes, and procedures that ensure compliance with policies and that the performance and quality of services conform to established standards and agency guidelines.
Provide expertise and guidance in interpreting policies, regulatory and/or governmental regulations, and agency guidelines to assure compliance.
Work directly with operating entities to provide process analyses oversight on a continuing basis to enforce requirements and meet guidelines.
May coordinate with business and technology teams, ascertaining system requirements, like program functions, output requirements, input data acquisition, and system techniques and controls.
Conduct client interviews.
May deliver presentations and training courses, including measurement, analysis, improvement, and control.
May perform cost and benefit analysis.
Other duties as assigned
Bachelor’s degree and 2+ years related experience OR
Master’s degree and 0 years related experience
Background check required
The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief
Knowledge, Skills and Abilities
Ability to obtain a public trust
Must be able to visit customer sites when requested
Ability to work independently and yet be effective within a team setting
Must be capable of managing multiple efforts with time related constraints in a fast-paced contracting environment
Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others
Excellent skills in Microsoft Word, Excel, and other Office applications
Experience working in a home office setting as well as the ability to train end users on frequently asked technical issues
Ability to provide technical assistance and support over the phone with good phone skills and a professional demeanor
Previous customer service experience strongly desired
Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program