Chenega Corporation Jobs

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Chenega Corporation ServiceNow Senior Developer and System Administrator in Washington, District Of Columbia

Summary

NJVC is seeking a ServiceNow Senior Developer and System Administrator , responsible for performing technical planning, high level and detailed requirements definitions, test planning and execution, including use cases, test procedures, and test data, software systems integration and technical support for software systems and subsystems. Total software system product may include design, test, installation, operation, maintenance, and disposal. The ServiceNow Senior Developer and System Administrator will support a federal client through transition from BMC Remedy platform (9.1) to ServiceNow ITSM and Discovery implementation. This includes understanding and support of common integrations with non-Service Management systems, like centralized reporting, customer surveys, AD integration, SCCM loads, and asset bulk loads, etc. Operational work will continue to evolve ITIL process configuration in support of Enterprise IT shared services as well as the support and maintenance of the integrated ITSM systems.

Responsibilities

  • Responsible for supporting the Service Management System, ServiceNow, upgrades, change requests, dashboards, improvements, fixes and overall structure and operations, under task-based, SDLC, and Agile methods.

  • Intermediate level knowledge in ITIL practice areas to support strategic discussion and direction in evolving the service catalog, self-service capabilities, CMDB, asset, incident, problem, change, service level, knowledge, and request management design, workflow, implementation, and overall best practice.

  • Perform change assessments, attend change control boards, and provide or perform required change documentation and procedures.

  • Ability to architect solutions to accommodate complex business needs and design architecture to align technologies from network, compute, storage, platform, cloud, database, software, systems, security, mail, and others.

  • Work with teams to improve business and technology processes through technology, using standard industry best practices.

  • Day-to-day responsibilities include managing overall structure and content of the system.

  • Review events and monitor performance.

  • Review, clean-up user and system accounts, as well as other system metadata.

  • Monitor and report on system usage, growth, disk space, and set up appropriate alerts.

  • Manage user permissions.

  • Present improvement ideas, analyze requests for change, draft, and update system design documentation, understand and implement approved system change requests under change guidance, interface with users, support testing, and provide demos of the changes incorporated.

  • Other duties as assigned

Qualifications

  • Bachelor’s degree

  • High school diploma or GED and 6+ years of additional related experience may be substituted for a degree

  • 15+ years of IT experience, minimum of 12 years of experience providing Service Management System administration services from ServiceNow and 5+ years of experience as an enterprise architect

  • Background in BMC Remedy preferred

  • Must have experience managing SMS development activities and be proficient in applying the SDLC, Agile, and DevOps principles

  • Experience implementing and supporting advanced reporting and performance analytics capabilities (i.e., Business Objects, Crystal Reports, and SQL Server Reporting Services) preferred

  • ITIL Foundations certification required

  • ITIL Expert and/or Managing Professional preferred

  • 1+ years of ServiceNow certification required, like Certified Implementation Specialist (CIS-ITSM or CIS-DF)

  • ITSM Professional, Certified Application Developer (CAD), or CIS-SP preferred

  • Experience managing SMS development activities and be proficient in applying the SDLC, Agile, and DevOps principles

  • 1+ years of ServiceNow certification required, like Certified Implementation Specialist (CIS-ITSM or CIS-DF)

  • ITSM Professional, Certified Application Developer (CAD), or CIS-SP preferred.

  • Background check required with the ability to obtain a public trust

  • The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief

Knowledge, Skills and Abilities

  • Ability to support numerous large projects at one time, assist with future planning, and stay current on standard architecture frameworks for the federal government.

  • Prior support of full scale ITSM enterprise system transition recommended.

  • Experience with Federal ATO attestation and security control assessments also preferred but not required.

  • Ability to work independently and yet be effective within a team setting

  • Must be capable of managing multiple efforts with time related constraints in a fast-paced contracting environment

  • Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.

  • Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.

  • Excellent skills in Microsoft Word, Excel, and other Office applications.

  • Experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.

  • Ability to provide technical assistance and support over the phone with good phone skills and a professional demeanor.

  • Previous customer service experience strongly desired.

  • Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it.

#NJVC, LLC

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program

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