Chenega Corporation Desktop Engineer in Washington, District Of Columbia
This position is in Washington, DC at the Department of Transportation (DOT) Headquarters’ Building and is assigned to provide the below described services in support of the Desktop Engineering team. The Desktop Engineer will be assigned to the Tier2 Desktop Engineering team and serve as a Desktop Engineer focusing on supporting customer requests and on the requests for technology refresh (replacement and upgrade of current desktops or laptops). The work is performed in a Microsoft Windows environment. Desktop Engineering/Customer support activities are performed within the DOT Headquarters building in Washington, DC.
Perform day-to-day activities required to provide Tier 2 support to end users, including move/add/change of end user equipment, software install and upgrades, and general troubleshooting and problem resolution.
The support will range from simple to complex system issues and may include VIP support requirements.
Troubleshoot Microsoft Windows 7, and 10 (mid-level).
Install and configure new machines in a Windows environment (mid-level).
Provide remote tool support.
Provide conference room/VTC setups.
HDI Desktop Tech.
Other duties as assigned
High school diploma or GED required
3+ years of related experience providing IT hardware and software deployment, troubleshooting, and problem resolution support to end users.
Background check required and the ability to obtain a public trust
The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief
Knowledge, Skills and Abilities
The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment.
Must have strong customer service skills and be able to multitask between hardware and software solutions.
We are looking for exceptional organization skills, scheduling, and the ability to document processes.
Strong skills with imaging machines and troubleshooting during the image process are a plus.
Customer service and communication skills.
Ability troubleshoot Microsoft Windows 7 and 10 (mid-level).
General knowledge of Smart cards/PIV cards.
Experience with Office 365, VPN, Active Directory, and Thin Client.
Ability to work independently and yet be effective within a team setting.
Must be capable of managing multiple efforts with time related constraints in a fast-paced contracting environment.
Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.
Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
Excellent skills in Microsoft Word, Excel, and other Office applications.
Experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
Ability to provide technical assistance and support over the phone with good phone skills and a professional demeanor.
Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it.
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program