Chenega Corporation Management Analyst in Washington DC, District Of Columbia
CHENEGA WORLDWIDE SUPPORT, LLC]
Company Job Title: Management Analyst
Clearance: Ability to obtain a Secret Clearance
Location: Washington, DC
Reports To: Program Manager
FLSA Status: Exempt, Full Time
This selected individual will work on functions related to change management, customer service governance, and performance analysis to improve internal customer service delivery throughout USAID. Activities will include, but not be limited to, preparing briefing materials; coordinating collaboration and alignment of service provision systems among overseas and domestic providers; supporting use of change management approaches, both among immediate work colleagues and among broader service providers around the Agency including proactively engaging others to respond to taskers generally under tight deadlines; supporting use of change management approaches, both among immediate work colleagues and among broader service providers around the Agency; proactively engaging with colleagues to respond to taskers generally under tight deadlines; and analysis and dissemination of customer service data.
The position is categorized as a Management and Program Analyst based in USAID’s Operations Performance Division in the Bureau for Management, Office of Management Policy, Budget, and Performance. The Operations Performance Division oversees USAID’s central functions related to operational planning, performance, and reporting, and internal customer service.
Duties and Responsibilities:
Plan, schedule, and conduct quantitative and qualitative analysis of management operations, structures, and customer service survey and performance data to identify trends and issue and recommendation ways to improve the effectiveness and efficiency of operations;
Apply change management approaches to new initiatives;
Provide technical assistance to USAID units to improve customer service performance;
Produce and/or present information and findings in a variety of formats (e.g. articles, papers, studies, briefings, other media, etc.); and
Provide administrative support to the Management Operations Council sub-committee on Field Services and aligned work groups.
Other duties as assigned
Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)
The candidate must have a Master's Degree in Business, Public Administration/Policy, or a related field, plus five to ten years of specialized experience applying change management approaches to new initiatives and at least two of the following:
developing customer service standards and approaches;
applying analytical methods to measure quality and efficiency to promote improvements to organizational operations;
and communicating with diverse technical and nontechnical audiences.
Knowledge, Skills and Abilities:
Ability to obtain a Secret Clearance.
Experience with Tableau, R, Lime Survey, or other data analysis, visualization, and manipulation tools is desirable.
Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee may use repeated motions that include the arms, wrists, hands and/or fingers. The employee is occasionally required to walk, stand, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.)
The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program.
Primary Location: United States-District of Columbia-Washington DC
Organization: Chenega Worldwide Support
Strategic Business Unit: Military Intelligence and Operations Support
Security Requirements: Background Check
Job Schedule: Full Time Exempt
Recruiter: Thomas Orner
Req ID: 2000002504