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Chenega Corporation Management Analyst in Washington DC, District Of Columbia



Company Job Title: Management Analyst

Clearance: Background Check

Location: Washington, DC

Reports To: Program Manager

FLSA Status: Non-Exempt, Full Time, Regular


The Management Analyst will focus on functions related to customer service governance, analysis, and technical assistance to improve internal service delivery throughout USAID.

Structurally, the position will reside in the Performance Division which oversees USAID’s central functions related to operational planning, performance, and reporting, and internal customer service. In turn, the Performance Division is part of M/MPBP which functions as the Bureau for Management’s central unit for the Agency’s operating expense budget planning and implementation, management policy formulation, operational performance monitoring and assessment, administrative support services, and compliance and oversight to implement the USAID suspension and debarment program.

Duties and Responsibilities:

  • Assist in the quantitative and qualitative analysis of operations, customer service, and performance data to identify trends, issues, and problems and make recommendations for improvement;

  • Assist with planning, scheduling, and conducting analysis of management operations, procedures, and organizational structures, identifying trends, issues, and problems and recommending ways to improve;

  • Support implementation and improvement of consistently strong customer service by USAID bureaus and offices in delivery of technical assistance;

  • Assist in the production and/or presentation of information and findings in a variety of formats (e.g. articles, papers, studies, briefings, other media, etc.);

  • Develop communications to support customer service initiatives; and

  • Provide administrative support to the Management Operations Council sub-committee on Field Services.

  • Other duties as assigned

Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

  • Master’s Degree in Business, Public Administration/Policy or a related field and 1 years of specialized experience OR Bachelor’s Degree in Business, Public Administration/Policy or a related field and 3 years of assisting in at least two of the following:

  • Delivering or fostering consistently strong customer service

  • Applying analytical and evaluative methods to measure quality and efficiency to promote improvements to organizational operations

  • Working with standards or metrics to analyze performance

  • Preparing reports on data and trends

  • Communicating with diverse technical and nontechnical audiences.

Knowledge, Skills and Abilities:

  • Ability to obtain Secret Clearance

  • Experience with Tableau or other data visualization tools is desirable.

Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.)

  • The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.

  • During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program.

Primary Location: United States-District of Columbia-Washington DC

Organization: Chenega Worldwide Support
Strategic Business Unit: Military Intelligence and Operations Support
Security Requirements: Background Check
Job Schedule: Full Time Non-Exempt
Recruiter: Melody Parsons
Req ID: 2000000774