Job Information
Chenega Corporation Jr. Level Help Desk Technician in Warner Robins, Georgia
Summary
Jr. Help Desk Technician
Macon, GA
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chenega Systems (CS) provides federal agencies empowered solutions in Cybersecurity and Data Visualization. Our Subject Matter Experts offer decades of experience working in the federal marketplace and the data visualization environment.
The Jr. Help Desk Technician will provide expert advice and support services in IT business technologies.
Responsibilities
Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
Build rapport and elicit problem details from help desk customers.
Identify, diagnose, and resolve level one problems for users of the software and hardware, LAN and WAN, VPN, the internet, and new computer technology, and communicate solutions to end-users.
Document, track, and monitor problems to ensure timely resolution.
Promote a very high level of customer satisfaction through proper telephone techniques and respond with an elevated level of urgency to user problems.
Correct any application issues, solve network and security problems and identify common PC software and hardware problems.
Provide hardware support for end-user equipment, like installing replacement hardware or upgrading hardware.
Assign user-name, password, and access right permissions for multiple proprietary applications, as well as client software.
Assist in tracking help desk calls about the application, networking, and systems problems and issues.
Support software and hardware on equipment, like scanners, copiers, printers, monitors, and other peripherals.
Other duties as assigned.
Qualifications
High school diploma or GED required
1+ years of relevant experience required
CompTIA Security+ or government-approved equivalent certification in addition to Microsoft Certified IT Professional (MCITP) on Windows 7 is required
A combination of additional experience, education, and training may be used instead of formal education and/or certifications
Background check required with the ability to obtain a Secret clearance
Knowledge, Skills, and Abilities
Windows 10 certification is a plus
Must be well organized, an effective communicator at multiple levels, and able to grasp system concepts and communicate their applications
Must be capable of quickly learning new systems and associated software applications for proficient execution of tasks
Ability to manage multiple projects with time-related constraints in a fast-paced contract manufacturing environment
Speak effectively before groups of internal and/or external customers or employees.
High level of integrity and accountability
Ability to travel
How you’ll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOS’s culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega’s impact on the world.
Chenega MIOS News- https://chenegamios.com/news/
Tips from your Talent Acquisition team
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - www.chenegamios.com
Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm
LinkedIn - https://www.linkedin.com/company/1472684/
Facebook - https://www.facebook.com/chenegamios/
Executive Order 13495, The Non-Displacement of Qualified Workers Under Service Contracts provides the first right of refusal to incumbents on contracts. If the position is accepted by the incumbent on the job, other applications/resumes of non-incumbents will not be reviewed.
#Chenega Systems, LLC
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program