Chenega Corporation Jobs

Job Information

Chenega Corporation Systems Administrator in Suitland, Maryland

Summary

The Systems Administrator will work closely with both on-site and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls and provide TIER 2/3 support of production systems.

Responsibilities

  • Provide systems administration of desktop and server systems connected to local and wide area networks.

  • Engage in desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area system administration related functions.

  • Provide support for implementation, troubleshooting, and maintenance of IT systems.

  • Manage IT system infrastructure and any processes related to these systems.

  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, mobile devices, etc.

  • Provide Tier 2 and Tier 3 problem identification, diagnosis, and resolution of problem.

  • Provide support for the escalation and communication of status to agency management and internal customers.

  • Provide support for the dispatch system and hardware problems and remain involved in the resolution process.

  • Install/load the operating system and application software.

  • Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof.

  • Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance.

  • Integrate new technologies into new and existing systems, including the transition and migration of corporate systems.

  • Execute on-site, on the floor, technical and system administration support.

  • Support requirements for managing installation, configuration and maintenance of Unix/Windows workstations and servers, including web servers, network attached storage devices, and stored data in support of business processing requirements.

  • Perform software installations and upgrades to Unix/Windows operating systems and layered software packages and maintains them in accordance with established policies, procedures and service level agreements.

  • Evaluate and install software and hardware patches and resolution of software related problems associated with COTS/GOTS products.

  • Assist with achieving optimum performance and availability standards through implementing appropriate technical solutions.

  • Attend meetings weekly and provide weekly status reports.

  • Resolve a wide range of system issues, troubleshooting software, hardware, diagnosis of network issues, and addressing trouble tickets and service tasks across all tiered levels.

  • Attend Authorized Outage, Firewall Change Request, and Root Cause Analysis Boards as required.

  • Create and follow procedures to maintain and manage multiple linked databases, including security, data safety and integrity, disaster recovery, and bulk data import and exports.

  • Conduct routine and emergency maintenance of assigned data center equipment.

  • Communicate and coordinate scheduled preventive maintenance windows with potentially impacted customers.

  • Collaborate and contribute to the development, administration, and testing of backup and recovery plans.

  • Ensure systems are secure to STIG guidelines by utilizing tools such as Retina and HBSS.

  • Maintain operational, configuration, and other standard operating procedures (SOPs).

  • Verify system availability with existing Enterprise tools.

  • May serve in a supervisory capacity.

  • Participate in technical research and development to enable continuing innovation.

  • Other duties as assigned

Qualifications

  • Bachelor's degree and 6+ years relevant experience or

  • Associate degree and 8+ years relevant experience or

  • 10+ years relevant experience

  • Years of relevant work experience includes:

  • UNIX, Windows, and/or Storage administration

  • Experience working with trouble reporting and tracking systems like REMEDY

  • Experience supporting the IC/DOD

  • Experience in the imagery intelligence domain a plus

  • TS/SCI required

Knowledge, Skills and Abilities

  • Ability to work the panama shift, 12hour shift, OVERNIGHT.

  • The working and non-working days follow this pattern: 2 days on, 2 days off, 3 days on, 2 days off, 2 days on, 3 days off.

  • Ability to obtain a CI polygraph.

  • CompTIA Security+ or DoD 8570 Level II equivalent within 90 days of hire.

  • Ability to create and modify scripts in multiple disciplines on Windows, Linux, and Solaris systems.

  • Ability to learn, understand, and apply new technologies.

  • Ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities is required.

  • Ability to respond to after hour calls to provide “on-call” support.

  • Must possess strong problem solving and fault isolation skill sets.

  • Knowledge of the customer’s processes and procedures and of the customer’s production systems a plus.

  • Ability to prioritize and execute tasks in a high-pressure environment.

  • Ability to function as a team member and independently.

  • Ability to travel 0-35% to local area sites and other locations with similar architecture/footprint.

  • Prefer skills in one or more of the following: Window Server, Red Hat, IRIX, Solaris, Sybase, Informix, SQL, and Imagery Production Chain.

  • Ability to lift or move various pieces of computer equipment, (max 40 pounds).

  • Ability to prioritize and execute tasks in a high-pressure environment.

  • General knowledge of database administration, network administration, and possess network configuration management skills.

#NJVC, LLC

DirectEmployers