Chenega Corporation End User Device Manager in St Louis, Missouri
End User Device Manager
St Louis, MOJoin our Talent Network
TheEnd User Device Manager will oversee the coordination and execution of providing end user devices to the customer. This includes, but is not limited to, workstations/clients, monitors, voice, personal IT devices (PITD), geodetic survey, printers, scanners, plotters, copiers, video and A/V devices.
Duties and Responsibilities:
Manage and execute the COCO service model for end user devices (e.g., workstations, monitors, printers, etc.), video, and A/V devices where the devices are regularly refreshed by with innovation from the commercial marketplace.
Provide technical expertise and recommendations on trends and evolving end user devices technologies for potential implementation or deployment.
Ensure the most state-of-the-art end user devices are being implemented at NGA.
Lead the investigation of systems issues and provides solutions using specific product knowledge, system tools, and established methods and procedures.
Oversee the resolution of intermediate and advanced problems, providing remote assistance, documenting, and managing tickets as call load dictates and within defined SLA.
Other duties as assigned
Minimum Qualifications:(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)
Experience managing and executing a COCO service model for end user devices
10+ years experience encompassing the following areas:
Modernizing complex end user devices in a large enterprise environment with an emphasis on IC and DoD secure capabilities.
Performing strategic planning and working with customers to define, plan, prioritize and optimize requirements.
Developing and presenting IT roadmaps and project implementation plans.
Supporting an IC or DoD agency with the implementation of large end user device recapitalization effort.
Experience with design, build-out, and fit-out of end user devices in a new Government facility.
Conducting analysis of alternatives or prototyping emerging end user device technologies.
Presenting briefings to senior customer management and customer stakeholders.
Applying ICD 503 or DCID 6/3 requirements to secure end user devices.
Active TS/SCI Clearance Required
Knowledge, Skills and Abilities:
Certified ITIL for IT Service management and/or PMP highly desired
Ability to work independently and yet be effective within a team setting
Must be capable of managing multiple efforts with time related constraints in a fast-paced contracting environment
Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
Excellent skills in Microsoft Word, Excel, and other Office applications
Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired.
Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program.
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