Chenega Corporation Systems Administrator in Springfield, Virginia
Company Job Title: Systems Administrator
Location: Springfield, VA
Reports To: Program Manager
FLSA Status: Exempt, Full Time, Regular
The Systems Administrator will work closely with both on-site and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of production systems.
Duties and Responsibilities:
Engage in Systems administration of desktop and server systems connected to local and wide area networks.
Engage in Desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area system administration related functions.
Provide support for implementation, troubleshooting and maintenance of IT systems.
Manage IT system infrastructures and any processes related to these systems.
Provide support to IT systems, including day-to-day operations, monitoring, and problem resolution for all the client/server/storage/network devices, mobile devices, etc.
Provide Tier 2 and Tier 3 problem identification, diagnosis, and resolution of problem.
Provide support for the escalation and communication of status to agency management and internal customers
Provide support for dispatch system and hardware problems and remain involved in the resolution process.
Install and load operating system and application software.
Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof.
Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance.
Integrate new technologies into new and existing systems including the transition and migration of corporate systems.
Execute on-site, on the floor, technical and system administration support.
Support requirements for managing installation, configuration and maintenance of Unix/Windows workstations and servers, including web servers, network attached storage devices, and stored data in support of business processing requirements.
Perform software installations and upgrades to Unix/Windows operating systems and layered software packages and maintain them in accordance with established policies, procedures, and service level agreements.
Evaluate and install software and hardware patches and resolution of software related problems associated with COTS/GOTS products.
Assist with achieving optimum performance and availability standards through implementing appropriate technical solutions.
Attend meetings weekly and provide weekly status reports.
Resolve a wide range of system issues, troubleshooting software, hardware, diagnosis of network issues, and addressing trouble tickets and service tasks across all tiered levels.
Attend to Authorized Outages, Firewall Change Requests, and Root Cause Analysis Boards, as required.
Create and follow procedures to maintain and manage multiple linked databases, including security, data safety and integrity, disaster recovery, and bulk data import and exports.
Conduct routine and emergency maintenance of assigned data center equipment.
Communicate and coordinate scheduled preventive maintenance windows with potentially impacted customers.
Collaborate and contribute to the development, administration, and testing of backup and recovery plans.
Participate in technical research and development to enable continuing innovation.
Ensure systems are secure to STIG guidelines by utilizing tools such as Retina and HBSS.
Maintain operational, configuration, and other standard operating procedures (SOPs).
Verify system availability with existing Enterprise tools.
Serve in a supervisory capacity overseeing a team of technicians.
Other duties as assigned
Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)
Bachelor's degree and 8 years relevant experience OR Associate degree and 10 years relevant experience OR 12 years relevant experience
Years of relevant work experience includes:
UNIX, Windows, and/or Storage administration
Experience working with trouble reporting and tracking systems such as REMEDY
Experience supporting the IC/DOD
Must be willing to work the Panama Schedule, Wednesday – Saturday, one week and Thursday - Saturday the other week. Hours are 0600-1800ET.
Knowledge, Skills and Abilities:
Ability to obtain a Security certification within 90 days of hire
Ability to obtain CI Poly clearance
Experience in the imagery intelligence domain a plus
Ability to create and modify scripts in multiple disciplines on Windows, Linux, and Solaris systems
Ability to learn, understand, and apply new technologies.
Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities is required
Ability to provide “on-call” support, in response to after hour calls
Must possess strong problem solving and fault isolation skills
Knowledge of the Customer’s processes and procedures and of the Customer’s production systems a plus
Ability to prioritize and execute tasks in a high-pressure environment.
Ability to function as a team member and independently
Ability to travel 0-20% to local area sites as well as other locations with similar architecture and footprint.
One or more preferred skills, including Window Server, Red Hat, IRIX, Solaris, Sybase, Informix, SQL, and Imagery Production Chain.
Ability to lift or move various pieces of computer equipment, (max 40 pounds)
Ability to prioritize and execute tasks in a high-pressure environment
General knowledge of database administration, network administration, and possess network configuration management skills
Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee may use repeated motions that include the arms, wrists, hands and/or fingers. The employee is occasionally required to walk, stand, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.)
The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program.
Primary Location: United States-Virginia-Springfield
Strategic Business Unit: Military Intelligence and Operations Support
Security Requirements: TS / SCI
Job Schedule: Full Time Exempt
Recruiter: Cris Correa
Req ID: 2000003362