Chenega Corporation Operations Manager in Springfield, Virginia
Chenega Agile Real-Time Solutions
Company Job Title: Operations Manager
Location: Springfield, VA
Reports To: Program Manager
FLSA Status: Exempt, Full Time, Regular
The Operations Manager has full responsibility for the full range of matters pertaining to sustaining assured delivery of services under the contract and is the primary point of contact within the program for all enterprise operational services and collaboration with other service providers. The Operations Manager will support the Enterprise Management Services contract for a government customer.
Duties and Responsibilities:
Lead all operations-related processes
Oversee and manage day-to-day operations of technical services under the contract
Guide and direct performance of contract personnel to ensure timely delivery to customers removing any obstacles to superior performance.
Understand and work to provide the services outlined in the performance work statement in accordance with service level agreements.
Foster an environment of collaborative communication with all internal and external partners including the operations centers and the enterprise service center.
Other duties as assigned
Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)
Bachelor’s degree or higher in Business, Financial, Management, Computer Science, Communications, Engineering or IT-related discipline
Leading, managing and overseeing large-scale enterprise operations and support teams for a minimum of 5 years
Managing globally dispersed teams with responsibility for service operations across a large-scale, distributed enterprise IT environment (>20,000 users).
Enterprise operations, including 5 years management of an IT operations center.
Utilizing enterprise ITSM toolsets, such as 545 BMC Remedy or Service .
TS/SCI Clearance required
Knowledge, Skills and Abilities:
Ability to travel
Demonstrated experience in enterprise IT operations with emphasis in NGA or IC managed services.
ITIL v3 Intermediate or Expert certification
Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.)
The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program.
Primary Location: United States-Virginia-Springfield
Organization: Chenega Agile Real-Time Solutions
Strategic Business Unit: Military Intelligence and Operations Support
Security Requirements: TS / SCI
Job Schedule: Full Time Exempt
Recruiter: Junius Currier
Req ID: 2000000529