Chenega Corporation General Clerk in Santa Rita, United States
The General Clerk is responsible for providing transportation clerical services necessary to process Passenger Reservation Requests (PRR) to NAVPTO in support of the Personnel Support Detachment (PSD) Guam.
Receive passenger reservation requests (PRR)/travel requests and review all submitted travel request documents for accuracy and completeness.
Return incomplete, inaccurate requests for corrective action to the submitting transfer clerk as required.
Evaluate orders and determine authorized and cost-effective modes of travel, carriers, and routings and develop itineraries for official passenger travel.
Develop itineraries for official passenger travel.
Obtain proper port call routing instructions from supervisor as required before making any travel arrangements.
Provide technical advice regarding transportation entitlements, eligibility, and arrangements.
Counsel travelers concerning their mode of transportation, connections, airports, supporting activities at origin and destination, immigration requirements if overseas travel is involved, and other matters that may be of importance to the traveler.
Arrange permanent change of station travel on all submitted PRRs for international travel.
In the event of (POV) travel, provide member with toll free phone numbers so member may make lodging arrangements.
Arrange travel in GATES for Air Mobility Command Patriot Express (PE) missions where available.
Make commercial air travel arrangements through the Commercial Travel office (CTO) if AMC service or seats are not available.
Issue Air Mobility Command (AMC) Travelopes, as required.
Review completed travel itineraries for accuracy and completeness IAW PRR submitted.
Complete travel arrangements and forward for review prior to submission to the ticketing Transportation Assistant.
Provide courteous customer service and guidance to travelers.
Advise customers on topics such as baggage allowances and restrictions, special regulations, and shipment of pets, etc.
Ensure all records are accurately entered and maintained IAW office procedures and all privacy act data and other official-use information are protected from unauthorized disclosure at all times.
Scan supporting documentation received to support transportation requests and transactions into the electronic retention system (TRIM) and assign the appropriate retention identifier for archiving and retrieval.
Complete annual company and customer training requirements.
Prepare monthly production metrics for submission to Project Manager.
Record labor in time collection system daily.
Other duties as assigned.
High school diploma or GED with courses in typing, filing, office methods and business English and 1+ years’ experience in providing secretarial/administrative support services are required.
1+ years of relevant work experience.
Demonstrated experience and knowledge in the following are required:
Sound understanding of current passenger transportation regulations, directives and guides and the ability to interpret and apply them.
Experience with various types of official travel orders and accounting data structures used for charging official travel expenditures.
Proficiency in typing is required
Possess a valid driver’s license.
Knowledge, Skills and Abilities
Ability to obtain secret clearance.
Ability to work in an on-call capacity with 24-48 hours notice.
Knowledge of Microsoft Office Suite, inclusing Word, Excel, and Power Point.
Knowledge of commonly used military terminology to be used in office settings to prepare material correctly.
Knowledge of standard office equipment, including computers, electric typewriters, copiers, fax machines, scanners, and other office automation systems to perform a substantial range of office automation support.
Skill as a fully qualified typist is required.
Ability to communicate effectively orally and in writing, to interact with others and to explain complex actions regarding a military member’s entitlements, allowances, or collections.
Ability to make appropriate use of grammar, spelling, capitalization, and punctuation in all office correspondences and work products.
Government specific software or database training will be supplied by the government.
Possess strong skills in basic math functions, paying attention to minor details, and familiarity with document control specific to Navy office filing systems and procedures.
Executive Order 13495, The Non Displacement of Qualified Workers Under Service Contracts provide first right of refusal to incumbents on contracts. If the position is accepted by the incumbent on the job, other application/resume of non-incumbents will not be reviewed.
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