Chenega Corporation General Clerk III in Okinawa, Japan
The General Clerk III is responsible for providing general clerical and customer service for issuance of Common Access Cards (CAC) to eligible personnel, secretarial, travel claim liquidation processing, and transportation programmatic support to Personnel Support Detachments in Japan.
Verify the identity of CAC recipients and add, update, retrieve, display, transmit and store data on DoD sponsored individuals in the database after verifying the official documentation.
Provide after-hours support to accommodate surges in CAC issuance requests.
Provide basic secretarial support including typing, filing, reproducing and disseminating correspondence according to local office procedures.
Receive incoming travel claims and review original orders and modifications of orders for signatures and correct line of accounting data, ensure forms have proper signatures and are completed correctly.
Receive passenger reservation requests (PRR)/travel requests and review all submitted travel request documents for accuracy and completeness.
Provide courteous customer service and guidance to travelers.
Advise customers on topics such as baggage allowances and restrictions, special regulations, shipment of pets, etc.
Ensure all records are accurately entered and maintained IAW office procedures, all privacy act data, and other official-use information are always protected from unauthorized disclosure.
Complete annual company and customer training requirements.
Record labor hours daily.
Other duties as assigned
High School Diploma or GED required.
1+ years experience in providing secretarial/administrative support services.
Human Resource (HR) background in any of the following disciplines: Military Pay, Military Personnel, Travel Claims, Navy Transportation, or Office Administration. Substitutions for HR background can be from similar experience gained with any private sector or federal agency.
Background check required.
Knowledge, Skills and Abilities:
Ability to obtain a secret clearance.
Working knowledge of Microsoft Office Suite, including Word, Excel, and Power Point.
Ability to communicate effectively orally and in writing, to interact with others and to explain complex actions regarding a military member’s entitlements, allowances, or collections.
Working knowledge of commonly used military terminology to be used within office settings to prepare material correctly.
Make appropriate use of grammar, spelling, capitalization and punctuation in all office correspondences and work products.
Working knowledge of standard office equipment such as computers, electric typewriters, copiers, fax machines, scanners and other office automation systems to perform a substantial range of office automation support.
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