Chenega Corporation VDI Administrator in Norfolk, Virginia
NJVC is seeking a Citrix System Administrator to support a large enterprise IT contract for the DOD.
Perform remote administration of servers located in offsite data centers.
Help drive adoption of trusted thin-client platforms and virtual desktops across a diverse user base by focusing on improving the reliability, functionality, and user experience of the systems.
Work in a team environment to ensure mission needs are met for internal and external customers.
Provide operations and maintenance support to existing Citrix VDI environments across multiple enclaves and assist with the implementation of new solutions.
Provide operations support to customers across multiple geographic locations.
Provide Tier 2 operations support and be able to rapidly distinguish isolated user problems vs service outages for Citrix technologies to include; Citrix XenDesktop, Citrix XenApp, Citrix NetScaler, and Citrix StoreFront.
Monitor Citrix infrastructure and identify system anomalies before they impact customers including storage availability/capacity, network connectivity, database health, and other daily health checks as required.
Work closely with Engineering staff to plan out future modernization efforts to meet customer and administrator requirements.
Collaborate to perform network latency analysis to address slow connections and user experience issues with alacrity.
Implement version and architectural changes to existing, approved, systems to maintain operability and security of the environment
Implement major system upgrades as designed and approved
Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of Group Policy modifications
Perform periodic backup and restoration of servers
Monitor desktop capacity to size the environment based on typical usage trends
Monitor License and Certificate status on the systems and coordinate the renewal and installation as needed.
Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
Establish comprehensive availability and capacity management solution using lessons learned
Develop solutions to technical issues.
Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment, and process improvement initiatives.
Review, update, and generate Standard Operating Procedures (SOPs) for systems and services under your control.
Update operations and monitoring documentation for 24/7/365 IT watch personnel.
Provide mentorship and training for junior team members.
Other duties as assigned.
Bachelor's degree with 6+ years of relevant experience, Masters’s degree with 4+ years of relevant experience, Associate's with 8+ years of relevant experience, or High School Diploma with 10+ years of relevant experience
Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP).
Preferred CCA or ITIL
Experience with interacting with customers to handle service inquiries and problems
Experience working as a Tier 2 system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software
Experience with patch and upgrade methodology for front-end and back-end systems based on Citrix and VMware technologies
Experience with Scripting/Automation
Active TS/SCI Clearance
The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief
Knowledge, Skills and Abilities:
Ability to work independently and yet be effective within a team setting
Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
Demonstrate ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others
Excellent skills in Microsoft Word, Excel, and other Office applications
Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues
Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired
Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program