Chenega Corporation Jobs

Job Information

Chenega Corporation VDI Administrator in Norfolk, Virginia

Summary

NJVC is seeking a Citrix System Administrator to support a large enterprise IT contract for the DOD.

Responsibilities

  • Perform remote administration of servers located in offsite data centers.

  • Help drive adoption of trusted thin-client platforms and virtual desktops across a diverse user base by focusing on improving the reliability, functionality, and user experience of the systems.

  • Work in a team environment to ensure mission needs are met for internal and external customers.

  • Provide operations and maintenance support to existing Citrix VDI environments across multiple enclaves and assist with the implementation of new solutions.

  • Provide operations support to customers across multiple geographic locations.

  • Provide Tier 2 operations support and be able to rapidly distinguish isolated user problems vs service outages for Citrix technologies to include; Citrix XenDesktop, Citrix XenApp, Citrix NetScaler, and Citrix StoreFront.

  • Monitor Citrix infrastructure and identify system anomalies before they impact customers including storage availability/capacity, network connectivity, database health, and other daily health checks as required.

  • Work closely with Engineering staff to plan out future modernization efforts to meet customer and administrator requirements.

  • Collaborate to perform network latency analysis to address slow connections and user experience issues with alacrity.

  • Implement version and architectural changes to existing, approved, systems to maintain operability and security of the environment

  • Implement major system upgrades as designed and approved

  • Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of Group Policy modifications

  • Perform periodic backup and restoration of servers

  • Monitor desktop capacity to size the environment based on typical usage trends

  • Monitor License and Certificate status on the systems and coordinate the renewal and installation as needed.

  • Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.

  • Establish comprehensive availability and capacity management solution using lessons learned

  • Develop solutions to technical issues.

  • Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment, and process improvement initiatives.

  • Review, update, and generate Standard Operating Procedures (SOPs) for systems and services under your control.

  • Update operations and monitoring documentation for 24/7/365 IT watch personnel.

  • Provide mentorship and training for junior team members.

  • Other duties as assigned.

Qualifications

  • Bachelor's degree with 6+ years of relevant experience, Masters’s degree with 4+ years of relevant experience, Associate's with 8+ years of relevant experience, or High School Diploma with 10+ years of relevant experience

  • Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP).

  • Preferred CCA or ITIL

  • Experience with interacting with customers to handle service inquiries and problems

  • Experience working as a Tier 2 system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software

  • Experience with patch and upgrade methodology for front-end and back-end systems based on Citrix and VMware technologies

  • Experience with Scripting/Automation

  • Active TS/SCI Clearance

  • The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief

Knowledge, Skills and Abilities:

  • Ability to work independently and yet be effective within a team setting

  • Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment

  • Demonstrate ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals

  • Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others

  • Excellent skills in Microsoft Word, Excel, and other Office applications

  • Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues

  • Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired

  • Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

#NJVC, LLC

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program

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