Chenega Corporation Jobs

Job Information

Chenega Corporation Telecommunications/Communications Engineer in Natick, Massachusetts

Summary

The Telecommunications/ Communications Engineer will assist in administration of the NEC managed collaboration environment. Solutions include Cisco CUCM Publishers and Subscribers, Unity Voicemail, VG450 analog converter, and other VoIP-related products and services.

Responsibilities

  • Support integration and implementation of telecommunications structured transport systems and related infrastructure.

  • Utilize programs and software such as Cisco Unified Communications Manager or other unified communication suite programs, to provide Central Office switch features, e.g. call forwarding, call transfer (3-way conference), ring again, last number redial, call pickup, speed calling, caller ID, and others if the phone supports.

  • Provide NEC video teleconference administration support for the UNCLASS and SECRET VTCs.

  • Manage quality assurance testing procedures on new products as well as existing hardware.

  • Maintain and track inventory.

  • Enhance customer reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the customer.

  • Perform surveys for large moves/adds.

  • Coordinate with outside vendors to process, track and close requests for long haul services.

  • Manage and support telephone moves, adds, and changes.

  • Follow all NEC policies, procedures, and regulations.

  • Other duties as assigned

Qualifications

  • Bachelor’s degree in a related field and total of 12+ years for education and experience

  • 6+ years of directly relevant experience may be substituted in lieu of education

  • Possess Baseline and Full Computing Environment certifications for IAT-II IAW DoD 8570.01-M and BBP 05-PR-M-0002 is required

  • Cisco certification required

  • Background check with the ability to obtain a secret clearance is required

Knowledge, Skills and Abilities

  • Must obtain Windows 10 certification within 90 days of start date.

  • Ability to meet minimum security clearance requirements.

  • VoIP certification desired.

  • Must be adept at reading installation guides and implementing new software products.

  • Strong communications skills, both written and oral.

  • Strong customer service and excellent interpersonal skills.

  • Ability to listen and understand what is being described by the end user as well as the ability to explain problem resolutions when necessary.

  • Possess and maintain a valid state operator's license.

  • Ability to occasionally work after hours and/or as on-call support.

#Chenega Technical Innovations, LLC

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