Job Information
Chenega Corporation Telecommunications/Communications Engineer in Natick, Massachusetts
Summary
The Telecommunications/ Communications Engineer will assist in administration of the NEC managed collaboration environment. Solutions include Cisco CUCM Publishers and Subscribers, Unity Voicemail, VG450 analog converter, and other VoIP-related products and services.
Responsibilities
Support integration and implementation of telecommunications structured transport systems and related infrastructure.
Utilize programs and software such as Cisco Unified Communications Manager or other unified communication suite programs, to provide Central Office switch features, e.g. call forwarding, call transfer (3-way conference), ring again, last number redial, call pickup, speed calling, caller ID, and others if the phone supports.
Provide NEC video teleconference administration support for the UNCLASS and SECRET VTCs.
Manage quality assurance testing procedures on new products as well as existing hardware.
Maintain and track inventory.
Enhance customer reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the customer.
Perform surveys for large moves/adds.
Coordinate with outside vendors to process, track and close requests for long haul services.
Manage and support telephone moves, adds, and changes.
Follow all NEC policies, procedures, and regulations.
Other duties as assigned
Qualifications
Bachelor’s degree in a related field and total of 12+ years for education and experience
6+ years of directly relevant experience may be substituted in lieu of education
Possess Baseline and Full Computing Environment certifications for IAT-II IAW DoD 8570.01-M and BBP 05-PR-M-0002 is required
Cisco certification required
Background check with the ability to obtain a secret clearance is required
Knowledge, Skills and Abilities
Must obtain Windows 10 certification within 90 days of start date.
Ability to meet minimum security clearance requirements.
VoIP certification desired.
Must be adept at reading installation guides and implementing new software products.
Strong communications skills, both written and oral.
Strong customer service and excellent interpersonal skills.
Ability to listen and understand what is being described by the end user as well as the ability to explain problem resolutions when necessary.
Possess and maintain a valid state operator's license.
Ability to occasionally work after hours and/or as on-call support.
#Chenega Technical Innovations, LLC