Chenega Corporation Jobs

Summary

The Onsite Lead/ Senior Help Desk Technician will provide expert advice and support services in IT business technologies. The Onsite Lead/Senior Help Desk Technician will provide management of the staff at the BlueSky facility in Macon, GA.

Responsibilities

Onsite Lead Responsibilities

• Manage the overall contract onsite.

• Manage the administrative aspects of the contract.

• Ensure the manning and training of the contract staff are adequate for meeting the deliverables.

• Provide reports and information in support of contract deliverables.

• Monitor and approve timesheets by company policies and procedures.

• Provide timesheet training to new employees.

• Keep stakeholders aware of project status.

Sr. Help Desk Responsibilities

• Manage and track help desk calls about applications, networking, and system problems and issues.

• Identify, diagnose, and resolve problems for users on software and hardware, LAN and WAN, VPN, the Internet, and new computer technology.

• Correct application issues, solve network and security problems, and identify common PC software and hardware problems.

• Manage end-user equipment, including but not limited to scheduling replacement hardware installation and hardware upgrades.

• Maintain a high level of customer satisfaction and respond with the appropriate level of urgency to user problems.

• Manage all aspects of Help Desk support services, including but not limited to ensuring the following actions are completed:

• Fielding incoming help requests from end users via both telephone and e-mail in a courteous manner.

• Documenting, tracking, and monitoring problems to ensure timely resolution.

• Assignment of username, password, and access right permissions for multiple proprietary applications, as well as client software.

• Support software and hardware on peripheral network equipment, like scanners, copiers, printers, monitors, etc.

• Other duties as assigned.

Qualifications

• Bachelor’s degree required

• 2+ years of related experience required

• A combination of additional experience, education, and training may be used instead of formal education and/or certifications

• Background check required and must have the ability to obtain a secret clearance

• The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief

Knowledge, Skills, and Abilities

• Must be well organized, an effective communicator at multiple levels, and able to grasp system concepts and communicate their applications.

• Must be capable of quickly learning new systems and associated software applications for proficient execution of tasks.

• Ability to manage multiple projects with time-related constraints in a fast-paced contract manufacturing environment.

• Speak effectively before groups of internal and/or external customers or employees.

• High level of integrity and accountability.

#Chenega Systems, LLC

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program