Chenega Corporation Jobs

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Chenega Corporation Onsite Lead/Senior Help Desk Technician in Macon, Georgia


The Onsite Lead/ Senior Help Desk Technician will provide expert advice and support services in IT business technologies. The Onsite Lead/Senior Help Desk Technician will provide management of the staff at the BlueSky facility in Macon, GA.


Onsite Lead Responsibilities

  • Manage the overall contract onsite.

  • Manage the administrative aspects of the contract.

  • Ensure the manning and training of the contract staff are adequate for meeting the deliverables.

  • Provide reports and information in support of contract deliverables.

  • Monitor and approve timesheets by company policies and procedures.

  • Provide timesheet training to new employees.

  • Keep stakeholders aware of project status.

Sr. Help Desk Responsibilities

  • Manage and track help desk calls about applications, networking, and system problems and issues.

  • Identify, diagnose, and resolve problems for users on software and hardware, LAN and WAN, VPN, the Internet, and new computer technology.

  • Correct application issues, solve network and security problems, and identify common PC software and hardware problems.

  • Manage end-user equipment, including but not limited to scheduling replacement hardware installation and hardware upgrades.

  • Maintain a high level of customer satisfaction and respond with the appropriate level of urgency to user problems.

  • Manage all aspects of Help Desk support services, including but not limited to ensuring the following actions are completed:

  • Fielding incoming help requests from end users via both telephone and e-mail in a courteous manner.

  • Documenting, tracking, and monitoring problems to ensure timely resolution.

  • Assignment of username, password, and access right permissions for multiple proprietary applications, as well as client software.

  • Support software and hardware on peripheral network equipment, like scanners, copiers, printers, monitors, etc.

  • Other duties as assigned.


  • Bachelor’s degree required

  • 2+ years of related experience required

  • A combination of additional experience, education, and training may be used instead of formal education and/or certifications

  • Background check required and must have the ability to obtain a secret clearance

  • The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief

Knowledge, Skills, and Abilities

  • Must be well organized, an effective communicator at multiple levels, and able to grasp system concepts and communicate their applications.

  • Must be capable of quickly learning new systems and associated software applications for proficient execution of tasks.

  • Ability to manage multiple projects with time-related constraints in a fast-paced contract manufacturing environment.

  • Speak effectively before groups of internal and/or external customers or employees.

  • High level of integrity and accountability.

#Chenega Systems, LLC

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

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