Chenega Corporation Onsite Lead/Senior Help Desk Technician in Macon, Georgia
The Onsite Lead/ Senior Help Desk Technician will provide expert advice and support services in IT business technologies. The Onsite Lead/Senior Help Desk Technician will provide management of the staff at the BlueSky facility in Macon, GA.
Onsite Lead Responsibilities
Manage the overall contract onsite.
Manage the administrative aspects of the contract.
Ensure the manning and training of the contract staff are adequate for meeting the deliverables.
Provide reports and information in support of contract deliverables.
Monitor and approve timesheets by company policies and procedures.
Provide timesheet training to new employees.
Keep stakeholders aware of project status.
Sr. Help Desk Responsibilities
Manage and track help desk calls about applications, networking, and system problems and issues.
Identify, diagnose, and resolve problems for users on software and hardware, LAN and WAN, VPN, the Internet, and new computer technology.
Correct application issues, solve network and security problems, and identify common PC software and hardware problems.
Manage end-user equipment, including but not limited to scheduling replacement hardware installation and hardware upgrades.
Maintain a high level of customer satisfaction and respond with the appropriate level of urgency to user problems.
Manage all aspects of Help Desk support services, including but not limited to ensuring the following actions are completed:
Fielding incoming help requests from end users via both telephone and e-mail in a courteous manner.
Documenting, tracking, and monitoring problems to ensure timely resolution.
Assignment of username, password, and access right permissions for multiple proprietary applications, as well as client software.
Support software and hardware on peripheral network equipment, like scanners, copiers, printers, monitors, etc.
Other duties as assigned.
Bachelor’s degree required
2+ years of related experience required
A combination of additional experience, education, and training may be used instead of formal education and/or certifications
Background check required and must have the ability to obtain a secret clearance
The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief
Knowledge, Skills, and Abilities
Must be well organized, an effective communicator at multiple levels, and able to grasp system concepts and communicate their applications.
Must be capable of quickly learning new systems and associated software applications for proficient execution of tasks.
Ability to manage multiple projects with time-related constraints in a fast-paced contract manufacturing environment.
Speak effectively before groups of internal and/or external customers or employees.
High level of integrity and accountability.
#Chenega Systems, LLC
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program