Chenega Corporation Service Technician in Luke AFB, Arizona
The Service Technician will perform hands on duties that are responsible for diagnosing maintenance issues, making repairs, and ensuring that service requests are performed in a timely manner. They will not work more than 16 hours a week.
Perform the full range of maintenance on assigned products, including repair, on-site troubleshooting, installation, removal, retrofit, preventative maintenance activities, and customer call assistance.
Take responsibility for customer satisfaction by providing timely and courteous service with minimal support from other personnel.
Observe all service call procedures, including preliminary notification to the customer of call receipt with an Estimated Time of Arrival (ETA) whenever possible.
Keep service management informed of potential customer issues if unable to resolve.
Participate as a full member of a service workgroup and contribute to the group’s productivity.
Demonstrate the required product proficiency by successfully completing the product training.
Perform mechanical adjustments and troubleshoot to the Field Replaceable Unit (FRU) level. The FRUs may be electrical, electronic, or mechanical in nature and are defined during product training.
Diagnose and repair using product documentation, digital multi-meter, and fault codes.
Accurately report all activities and time using the prescribed methodology to ensure accurate customer records and internal records.
Manage assigned parts, tools, and any other assets provided.
Communicate with customers the status of their current service call and address any other service concerns they may have with the product.
Provide timely and courteous customer service to facilitate customer satisfaction.
Meet and/or exceed all required standards, like Customer Notifications (ETA), Response Time, Product Repair Hours, Parts Cost, First Time Fix, and Call-Backs.
Responsible for maintenance of the equipment, including installation, troubleshooting, network connectivity, configuration/reconfiguration as required, and training of key operators.
Other duties as assigned
High school diploma or GED and a certificate or diploma from a recognized technical school or college in the field of electronics, electrical repair, reprographics, or a related field.
3+ years of related field experience as a technician may be substituted for the certificate/diploma.
3+ years of relevant experience.
Experience to include:
Experience or formal training in AC-DC electrical/electronic required.
Functional knowledge of light industrial electricity and digital electronics and use of digital multi-meter.
Field experience as a technician working with business technology, like PCs, network connected printers, and networked equipment.
Experience with Xerox or other industry print and scan devices.
Must have reliable transportation and always possess a valid driver’s license.
The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief.
Knowledge, Skills and Abilities
Ability to successfully pass a drug-screening, DMV, and background check.
PC skills required in IE Navigation, File saves and moves, and internet connectivity.
Functional knowledge of Microsoft Operating Systems Windows and Microsoft Office Applications (Word, Excel) required.
The position also requires using PC/wireless devices for data entry, troubleshooting, and web access.
Ability to work overtime, as required, on an occasional basis.
Proven excellent customer service skills.
Executive Order 13495, The Non Displacement of Qualified Workers Under Service Contracts provide first right of refusal to incumbents on contracts. If the position is accepted by the incumbent on the job, other application/resume of non-incumbents will not be reviewed.
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Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program