Job Information
Chenega Corporation Maintenance Dispatch Coordinator in Lorton, Virginia
Summary
The Maintenance Dispatch Coordinator receives, records, and distributes work orders to service crews upon customers' requests for service. The Maintenance Dispatch Coordinator will be required to work shift work that includes nights, weekends, and holidays.
Responsibilities
Receive, record, and distribute work orders to service crews upon customers' requests for:
Repairs and services on Government mobile and stationary equipment
Records information, such as:
Name
Address
Article to be repaired
Service to be rendered
Prepare work order and detailed notes
Distribute order to the service crew
Schedule service calls and dispatch service crew. All information is recorded in a Government program entitled Maximo.
Call or write the customer to ensure satisfactory performance of service
Keep a record of service calls and work orders
Dispatch orders and relay messages and special instructions to mobile crews and other departments using radio or cellular telephone equipment.
Other duties as assigned.
Qualifications
High school diploma or GED equivalent
Associates degree preferred
2+ years experience in a general Help Desk or Customer Service position, preferably in a maintenance environment
Experience with HTEE is preferred
Must have a valid driver’s license
Must pass a CBP Background Investigation
The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief
Knowledge, Skills and Abilities:
Strong organizational skills
Ability to prioritize and multi-task
Proficient in Microsoft Office Suite, i.e Word, Excel, and PowerPoint
Ability to work shift work that includes nights, weekends, and holiday
Strong oral and written communication skills
#Chenega IT Enterprise Services, LLC
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program