Chenega Corporation Jobs

Job Information

Chenega Corporation IT Support Specialist - Senior in Dallas, Texas

Summary

The IT Support Specialist - Senior will work closely with both on-site and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of production systems.

Responsibilities

  • Provide systems administration of desktop and server systems connected to local and wide area networks.

  • Engage in desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area system administration related functions.

  • Provide support for implementation, troubleshooting, and maintenance of IT systems.

  • Manage IT system infrastructure and any processes related to these systems.

  • Provide support to IT systems, including day-to-day operations and monitoring and problem resolution for all the client/server/storage/network devices and mobile devices, etc.

  • Provide Tier 2 and Tier 3 problem identification, diagnosis, and resolution of problem.

  • Provide support for the escalation and communication of status to agency management and internal customers.

  • Provide support for the dispatch system and hardware problems and remain involved in the resolution process.

  • Install/load the operating system and application software.

  • Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof.

  • Troubleshoot, maintain integrity, and configure network components along with implementing operating systems enhancements to improve reliability and performance.

  • Integrate new technologies into new and existing systems, including the transition and migration of corporate systems.

  • Execute on-site, on the floor, technical and system administration support.

  • Support requirements for managing installation, configuration, and maintenance of Unix/Windows workstations and servers, including web servers, network attached storage devices, and stored data in support of business processing requirements.

  • Perform software installations and upgrades to Unix/Windows operating systems and layered software packages and maintain them in accordance with established policies, procedures, and service level agreements.

  • Evaluate and install software and hardware patches and resolution of software related problems associated with COTS/GOTS products.

  • Assist with achieving optimum performance and availability standards through implementing appropriate technical solutions.

  • Attend meetings weekly and provide weekly status reports.

  • Resolve a wide range of system issues, troubleshooting software, hardware, diagnosis of network issues, and addressing trouble tickets and service tasks across all tiered levels.

  • Attend Authorized Outage, Firewall Change Request, and Root Cause Analysis Boards as required.

  • Create and follow procedures to maintain and manage multiple linked databases, including security, data safety and integrity, disaster recovery, and bulk data import and exports.

  • Conduct routine and emergency maintenance of assigned data center equipment.

  • Communicate and coordinate scheduled preventive maintenance windows with potentially impacted customers.

  • Collaborate and contribute to the development, administration, and testing of backup and recovery plans.

  • Ensure systems are secure to STIG guidelines by utilizing tools, like Retina and HBSS.

  • Maintain operational, configuration, and other standard operating procedures (SOPs).

  • Verify system availability with existing Enterprise tools.

  • Participate in technical research and development to enable continuing innovation.

  • Other duties as assigned

Qualifications

  • High school diploma or GED required

  • 7+ years of related experience:

  • Providing IT hardware and software deployment

  • Troubleshooting

  • Problem resolution support to end users

  • Background check required

  • The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief

Knowledge, Skills and Abilities

  • Ability to obtain public trust clearance

  • Must be able to visit customers sites when requested

  • Ability to work independently and yet be effective within a team setting

  • Must be capable of managing multiple efforts with time related constraints in a fast-paced contracting environment

  • Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals

  • Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others

  • Excellent skills in Microsoft Word, Excel, and other Office applications

  • Experience working in a home office setting as well as the ability to train end users on frequently asked technical issues

  • Ability to provide technical assistance and support over the phone with good phone skills and a professional demeanor

  • Previous customer service experience strongly desired

  • Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it

#NJVC, LLC

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program

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