Chenega Corporation Personal Computer Support Technician in Bangor, Washington
Kapsuun Group, LLC
Company Job Title: Personal Computer Support Tech
SCA WD Labor Category: Personal Computer Support Technician
Location: Bangor, WA
Reports To: Lead Network Engineer
FLSA Status: Non-Exempt, Full Time, SCA
Executive Order 13495, The Non Displacement of Qualified Workers Under Service Contracts provide first right of refusal to incumbents on contracts. If the position is accepted by the incumbent on the job, other application/resume of non-incumbents will not be reviewed.
The Personal Computer Support Tech provides support to the IT Help Desk and will resolve a variety of routine and difficult operating problems. In response to customer and system network issues, the Personal Computer Support Tech applies standard operating or corrective procedures and handles problems that do not respond to preplanned procedure.
Duties and Responsibilities:
Monitors and operates the enterprise.
Provides technical support for the SWFPAC Command’s employees.
Receives assignments designed to expand practical experience in applying computer troubleshooting techniques and procedures.
Uses established fact-finding approaches, knowledge of pertinent work processes and procedures, and familiarity with related computer system software, and computer equipment.
Researches routine user problems and solves them by modifying the existing system when the solutions follow clear precedents.
Performs tasks to maintain computer equipment and their peripherals.
Repairs hardware and software failures as needed in a timely manner to provide an efficient work environment.
Researches user problems and solve them by modifying the existing system when the solutions follow clear precedents.
Maintains inventory databases and maintenance logs.
Collects information from users about problem and lead user through diagnostic procedures to determine source of problem.
Provides Windows desktop support in-person and using remote control access.
Assists in the maintenance and administration of user workstations, laptops, printers, network equipment and wireless devices for both SIPRNET and NIPRNET.
Assists in the maintenance and administration of Motorola equipment, i.e. radios, consoles, encryption devices, and KVLs.
Supports Microsoft Office applications and other customer applications.
Troubleshoots and sets up Blackberry and other PDA
Documents work done in IT Help Desk tickets from initial request through request completion.
Coordinates user problem resolution with other IT department staff as necessary.
Develops and maintain system documentation regarding physical topology, equipment, environment and/or software.
Other duties as assigned
Minimum Qualifications : (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)
High School Diploma/GED required.
3 years IT Help Desk training or experience
2 years’ experience in an IT desktop support role
Experience with governmental procurement
Experience with governmental IT Help Desk operations
Experience working in a multi-platform environment with Windows 2000/XP
Secret Clearance required.
Knowledge, Skills and Abilities:
Sufficient understanding of TCP/IP networking protocol to do preliminary network troubleshooting
Must be able to obtain DoD 8570 IAT Level I within 6 months of hire
Competence in Microsoft Office skills
Ability to write clearly and edit work for spelling and grammar
Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee may use repeated motions that include the arms, wrists, hands and/or fingers. The employee is occasionally required to walk, stand, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 70 pounds. Specific vision abilities required by this job include close vision.
Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.)
The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program.
Primary Location: United States-Washington-Bangor
Organization: Kapsuun Group, LLC
Strategic Business Unit: Military Intelligence and Operations Support
Security Requirements: Secret
Job Schedule: Full Time Non-Exempt
Recruiter: Nicolas Otth
Req ID: 2000002923