Chenega Corporation Associate Application Support Engineer in Arnold, Missouri
The Associate Application Support Engineer will be part of an integrated Operations & Sustainment team that provides critical mission support to a DOD customer. The Associate Application Support Engineer will interface with other engineers co-located, as well as located at other agency facilities. The Associate Application Support Engineer provides support Monday through Friday during normal business hours.
Provide support to day-to-day engineering operations of the customer’s application.
Provide assistance to the customer with monitoring and problem investigation for segment interfaces.
Support on-site customers and provide technical customer service support including logging and triaging trouble calls, and monitoring customer requests via email, and Jabber.
Work closely with client/customer, to help define/review product and system requirements for hardware and software.
Test software and system performance as necessary to ensure customer needs are addressed.
Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
Troubleshoot and resolve issues with software or hardware.
Monitor and maintain computer systems and networks.
Ensure security and privacy of networks and computer systems.
Respond in a timely manner to service issues and requests.
Provide technical support across the company (this may be in person or over the phone).
Other duties as assigned.
High School Diploma or GED Equivalent
1+ years of experience supporting a DOD and/or Intelligence Community customer
Security+ within 30 days of hire
TS/SCI Security Clearance required
The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief
Knowledge, Skills and Abilities:
Basic knowledge of Linux commands (eg. can "ls", "cd", "pwd", "grep")
Basic knowledge of Scripting
Knowledge of all Microsoft Office products (Mail, Word, Excel, etc)
Strong analytical and problem-solving skills
Strong work ethic, attention to detail, and organizational skills
Excellent communications skills
Excellent interpersonal and customer service skills
Willingness to work with the team even if it includes performing routine tasks
Willing to learn and work towards becoming a more advanced Application Support Engineer
Ability to work independently and yet be effective within a team setting
Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others
Excellent skills in Microsoft Word, Excel, and other Office applications
Proficient with Microsoft Office applications, and experience working in a home office setting as well as the ability to train end-users on frequently asked technical issues
Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired
Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program