Chenega Corporation Jobs

Job Information

Chenega Corporation Associate Application Support Engineer in Arnold, Missouri

Summary

The Associate Application Support Engineer will be part of an integrated Operations & Sustainment team that provides critical mission support to a DOD customer. The Associate Application Support Engineer will interface with other engineers co-located, as well as located at other agency facilities. The Associate Application Support Engineer provides support Monday through Friday during normal business hours.

Responsibilities

  • Provide support to day-to-day engineering operations of the customer’s application.

  • Provide assistance to the customer with monitoring and problem investigation for segment interfaces.

  • Support on-site customers and provide technical customer service support including logging and triaging trouble calls, and monitoring customer requests via email, and Jabber.

  • Work closely with client/customer, to help define/review product and system requirements for hardware and software.

  • Test software and system performance as necessary to ensure customer needs are addressed.

  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners.

  • Troubleshoot and resolve issues with software or hardware.

  • Monitor and maintain computer systems and networks.

  • Ensure security and privacy of networks and computer systems.

  • Respond in a timely manner to service issues and requests.

  • Provide technical support across the company (this may be in person or over the phone).

  • Other duties as assigned.

Qualifications

  • High School Diploma or GED Equivalent

  • 1+ years of experience supporting a DOD and/or Intelligence Community customer

  • Security+ required within 90 days of hire

  • TS/SCI Security Clearance required

  • The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief

Knowledge, Skills and Abilities:

  • Basic knowledge of Linux commands (eg. can "ls", "cd", "pwd", "grep")

  • Basic knowledge of Scripting

  • Knowledge of all Microsoft Office products (Mail, Word, Excel, etc)

  • Strong analytical and problem-solving skills

  • Strong work ethic, attention to detail, and organizational skills

  • Excellent communications skills

  • Excellent interpersonal and customer service skills

  • Willingness to work with the team even if it includes performing routine tasks

  • Willing to learn and work towards becoming a more advanced Application Support Engineer

  • Ability to work independently and yet be effective within a team setting

  • Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment

  • Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals

  • Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others

  • Excellent skills in Microsoft Word, Excel, and other Office applications

  • Proficient with Microsoft Office applications, and experience working in a home office setting as well as the ability to train end-users on frequently asked technical issues

  • Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired

  • Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

#NJVC, LLC

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program

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