Chenega Corporation Jobs

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Chenega Corporation Systems Administrator in Arlington, Virginia

Summary

The Systems Administrator will provide maintenance and operational support for any physical/virtual servers (i.e. virtual servers compatible with government-owned virtual environments, including print servers, application servers, print queues, and Managed Print Server (MPS) Server/desktop application software), hardware, and software components that comprise the whole of the MPS solution, including any supporting/dependent infrastructures.

Responsibilities

  • Tier 1/2 Support Deploying solutions to cybersecurity vulnerabilities identified in the USAF print and FAX environments.

  • Manage NIPRNET and SIPRNET Print Server environment, updates, and patches.

  • Manage and maintain print server environments.

  • Take responsibility for customer satisfaction by providing timely and courteous service with minimal support from other personnel.

  • Observe all service call procedures, including preliminary notification to the customer of call receipt with an Estimated Time of Arrival (ETA) whenever possible.

  • Keep service management informed of potential customer issues if unable to resolve.

  • Participate as a full member of a service workgroup and contribute to the group’s productivity.

  • Demonstrate the required product proficiency by successfully completing the product training.

  • Accurately report all activities and time using the prescribed methodology to ensure accurate customer records and internal records.

  • Manage assigned parts, tools, and any other assets provided.

  • Communicate with customers the status of their current service call and address any other service concerns they may have with the product.

  • Provide timely and courteous customer service to facilitate customer satisfaction.

  • Meet and/or exceed all required standards, like Customer Notifications (ETA), Response Time, Product Repair Hours, Parts Cost, First Time Fix, and Call-Backs.

  • Other duties as assigned

Qualifications

  • Associate degree in an IT related field

  • Current IAT Level II certification

  • 2+ years’ experience managing print servers on a DOD network

  • Secret clearance required

Knowledge, Skills and Abilities

  • Experience with Nuance, Cleo-stream and Center Web applications is a plus.

  • Print Server Management experience.

  • PC skills are required for this position.

  • Skill demonstration required in IE Navigation, File saves and moves, and Internet connectivity.

  • Functional knowledge of Microsoft Operating Systems Windows and Microsoft Office Applications (Word and Excel) is required.

  • Ability to use the PC/wireless devices for data entry, troubleshooting, and web access is required.

  • Ability to successfully pass a drug-screening, DMV, and background check.

  • Ability to work overtime on an occasional basis.

  • Ability to provide reliable transportation to service calls.

  • Proven excellent customer service skills.

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